A Systematic Mapping Study in AIOps

Paolo Notaro, Jorge Cardoso, Michael Gerndt

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

18 Scopus citations

Abstract

IT systems of today are becoming larger and more complex, rendering their human supervision more difficult. Artificial Intelligence for IT Operations (AIOps) has been proposed to tackle modern IT administration challenges thanks to AI and Big Data. However, past AIOps contributions are scattered, unorganized and missing a common terminology convention, which renders their discovery and comparison impractical. In this work, we conduct an in-depth mapping study to collect and organize the numerous scattered contributions to AIOps in a unique reference index. We create an AIOps taxonomy to build a foundation for future contributions and allow an efficient comparison of AIOps papers treating similar problems. We investigate temporal trends and classify AIOps contributions based on the choice of algorithms, data sources and the target components. Our results show a recent and growing interest towards AIOps, specifically to those contributions treating failure-related tasks (62%), such as anomaly detection and root cause analysis.

Original languageEnglish
Title of host publicationService-Oriented Computing – ICSOC 2020 Workshops - AIOps, CFTIC, STRAPS, AI-PA, AI-IOTS, and Satellite Events, Proceedings
EditorsHakim Hacid, Fatma Outay, Hye-young Paik, Amira Alloum, Marinella Petrocchi, Mohamed Reda Bouadjenek, Amin Beheshti, Xumin Liu, Abderrahmane Maaradji
PublisherSpringer Science and Business Media Deutschland GmbH
Pages110-123
Number of pages14
ISBN (Print)9783030763510
DOIs
StatePublished - 2021
EventAIOps, CFTIC, STRAPS, AI-PA, AI-IOTS, and Satellite Events held in conjunction with 18th International Conference on Service-Oriented Computing, ICSOC 2020 - Virtual, Online
Duration: 14 Dec 202017 Dec 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12632 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceAIOps, CFTIC, STRAPS, AI-PA, AI-IOTS, and Satellite Events held in conjunction with 18th International Conference on Service-Oriented Computing, ICSOC 2020
CityVirtual, Online
Period14/12/2017/12/20

Keywords

  • AIOps
  • Artificial Intelligence
  • Operations and Maintenance

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