TY - GEN
T1 - A review of success factors and challenges of public sector BPR implementations
AU - Jurisch, Marlen C.
AU - Ikas, Christian
AU - Palka, Wolfgang
AU - Wolf, Petra
AU - Krcmar, Helmut
PY - 2012
Y1 - 2012
N2 - Pressures to cut budgets and increase efficiency while maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public organizations. The differing characteristics of private and public organizations introduce various challenges when transferring BPR methodologies between the sectors. With this research paper we consolidate the ample literature on BPR success from the private and public sector. We identify the relevant success factors and show that a surprising similarity exists between private and public BPR related success factors. In addition, we determine the specific characteristics and requirements of the public sector highlighting gaps in current literature. Finally, we structure the research gap in five propositions and provide directions for further research.
AB - Pressures to cut budgets and increase efficiency while maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public organizations. The differing characteristics of private and public organizations introduce various challenges when transferring BPR methodologies between the sectors. With this research paper we consolidate the ample literature on BPR success from the private and public sector. We identify the relevant success factors and show that a surprising similarity exists between private and public BPR related success factors. In addition, we determine the specific characteristics and requirements of the public sector highlighting gaps in current literature. Finally, we structure the research gap in five propositions and provide directions for further research.
UR - http://www.scopus.com/inward/record.url?scp=84857946598&partnerID=8YFLogxK
U2 - 10.1109/HICSS.2012.80
DO - 10.1109/HICSS.2012.80
M3 - Conference contribution
AN - SCOPUS:84857946598
SN - 9780769545257
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 2603
EP - 2612
BT - Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
PB - IEEE Computer Society
T2 - 2012 45th Hawaii International Conference on System Sciences, HICSS 2012
Y2 - 4 January 2012 through 7 January 2012
ER -