A GQM framework to guide process improvement using structural analysis

M. Kreimeyer, U. Lindemann

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

In process management, manifold perspectives onto an existing process can be taken when analyzing it. However, there are few frameworks that combine the different interests of process management with existing analysis approaches. This paper suggests a framework based on the Goal-Question-Metric approach to link common goals and concepts of process analysis to the currently available means of analyzing the structure of dependency models such as process maps or flowcharts. Using a case study from automotive body design, the use of the framework is exemplified.

Original languageEnglish
Title of host publication11th International Design Conference, DESIGN 2010
Pages1119-1130
Number of pages12
StatePublished - 2010
Event11th International Design Conference, DESIGN 2010 - Dubrovnik, Croatia
Duration: 17 May 201020 May 2010

Publication series

Name11th International Design Conference, DESIGN 2010

Conference

Conference11th International Design Conference, DESIGN 2010
Country/TerritoryCroatia
CityDubrovnik
Period17/05/1020/05/10

Keywords

  • Framework
  • Goal-question-metric (GQM)
  • Process improvement
  • Product development

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