A concept and service based analysis of commercial and open source enterprise 2.0 tools

Thomas Büchner, Florian Matthes, Christian Neubert

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

16 Scopus citations

Abstract

There is a growing market for integrated web-based tools to support team collaboration and knowledge management within enterprises. The goal of this paper is to provide a detailed analysis of their concepts and services. We examine seven Enterprise 2.0 tools in detail and derive a unifying multi-dimensional classification and evaluation framework. For each dimension we identify several technical criteria to characterize the functional capabilities of a given tool. Based on this schema we provide a detailed description of the following commercial and open source tools: Alfresco Share, Atlassian Confluence, GroupSwim, Liferay Social Office, Microsoft Office SharePoint Server, Socialtext, Tricia. This work contributes to a better technical understanding of this emerging family of enterprise applications, highlights strengths and weaknesses of existing tools and identifies areas for further system research and development.

Original languageEnglish
Title of host publicationKMIS 2009 - 1st International Conference on Knowledge Management and Information Sharing, Proceedings
Pages37-45
Number of pages9
StatePublished - 2009
Event1st International Conference on Knowledge Management and Information Sharing, KMIS 2009 - Funchal, Madeira, Portugal
Duration: 6 Oct 20098 Oct 2009

Publication series

NameKMIS 2009 - 1st International Conference on Knowledge Management and Information Sharing, Proceedings

Conference

Conference1st International Conference on Knowledge Management and Information Sharing, KMIS 2009
Country/TerritoryPortugal
CityFunchal, Madeira
Period6/10/098/10/09

Keywords

  • Enterprise 2.0 software
  • Knowledge management systems
  • Social software
  • Web-based collaboration

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