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Dive into the research topics where Nektarios Machner is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Exploring Customer Service Agent Preferences for Conversational and Keyword-Based Information Retrieval
Machner, N., Mändle, Y. & Matthes, F., 2025, 17th International Conference on Knowledge Discovery and Information Retrieval, KDIR 2025 as part of IC3K 2025 - Proceedings of the 17th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management. Coenen, F., Nolle, L., Aveiro, D., Fernandez-Breis, J., Masciari, E., Gruenwald, L., Bernardino, J. & Torres, R. (eds.). Science and Technology Publications, Lda, p. 349-356 8 p. (International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K - Proceedings; vol. 1).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Open Access -
Leveraging Large Language Models for Intelligent Customer Service Channel Navigation
Machner, N., Ehmanns, C., Uludağ, Ö., Toreini, P. & Matthes, F., 2025, Americas Conference on Information Systems, AMCIS 2025. Association for Information Systems, p. 3543-3552 10 p. (Americas Conference on Information Systems, AMCIS 2025; vol. 6).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Bridging Information Gaps in Dialogues with Grounded Exchanges Using Knowledge Graphs
Schneider, P., Machner, N., Jokinen, K. & Matthes, F., 2024, Proceedings of the 25th Annual Meeting of the Special Interest Group on Discourse and Dialogue. p. 110-120Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Open Access -
Bridging Information Gaps in Dialogues With Grounded Exchanges Using Knowledge Graphs
Schneider, P., Machner, N., Jokinen, K. & Matthes, F., 2024, SIGDIAL 2024 - 25th Annual Meeting of the Special Interest Group on Discourse and Dialogue, Proceedings of the Conference. Kawahara, T., Demberg, V., Ultes, S., Inoue, K., Mehri, S., Howcroft, D. & Komatani, K. (eds.). Association for Computational Linguistics (ACL), p. 110-120 11 p. (SIGDIAL 2024 - 25th Annual Meeting of the Special Interest Group on Discourse and Dialogue, Proceedings of the Conference).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Open Access1 Scopus citations -
Efficient Few-shot Learning for Multi-label Classification of Scientific Documents with Many Classes
Schopf, T., Blatzheim, A., Machner, N. & Matthes, F., 2024, p. 186. 198 p.Research output: Contribution to conference › Paper › peer-review