TY - GEN
T1 - Young children and the use of video chat
T2 - 11th International Conference on Quality of Multimedia Experience, QoMEX 2019
AU - Moor, Katrien De
AU - Krokas Borge, Hege
AU - Heegaard, Poul
N1 - Publisher Copyright:
© 2019 IEEE.
PY - 2019/6
Y1 - 2019/6
N2 - Young children represent an important, yet under-explored user segment in QoE research. This is partly due to the limitations associated with traditional QoE assessment methods. As a first step towards addressing this non-traditional user segment, this paper shares selected findings from a mixed-method study on the use of video chat and potential influence of technical influence factors on children's QoE. An exploratory survey with parents (N=87) was combined with home observations (N=7) and focus groups with children (N=21). The results provide further insights into how and why video chat is used with young children, and initial insights into how children react to technical impairments, e.g., by displaying emotional or behavioral indications of poor QoE. Further, we reflect on a number of methodological challenges that need to be addressed in future QoE-studies with children.
AB - Young children represent an important, yet under-explored user segment in QoE research. This is partly due to the limitations associated with traditional QoE assessment methods. As a first step towards addressing this non-traditional user segment, this paper shares selected findings from a mixed-method study on the use of video chat and potential influence of technical influence factors on children's QoE. An exploratory survey with parents (N=87) was combined with home observations (N=7) and focus groups with children (N=21). The results provide further insights into how and why video chat is used with young children, and initial insights into how children react to technical impairments, e.g., by displaying emotional or behavioral indications of poor QoE. Further, we reflect on a number of methodological challenges that need to be addressed in future QoE-studies with children.
KW - Influence factors
KW - Quality of Experience
KW - Videochat
KW - Young children
UR - http://www.scopus.com/inward/record.url?scp=85068706854&partnerID=8YFLogxK
U2 - 10.1109/QoMEX.2019.8743178
DO - 10.1109/QoMEX.2019.8743178
M3 - Conference contribution
AN - SCOPUS:85068706854
T3 - 2019 11th International Conference on Quality of Multimedia Experience, QoMEX 2019
BT - 2019 11th International Conference on Quality of Multimedia Experience, QoMEX 2019
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 5 June 2019 through 7 June 2019
ER -