Virtual business role-play: Leveraging familiar environments to prime stakeholder memory during process elicitation

Joel Harman, Ross Brown, Daniel Johnson, Stefanie Rinderle-Ma, Udo Kannengiesser

Publikation: Beitrag in Buch/Bericht/KonferenzbandKonferenzbeitragBegutachtung

12 Zitate (Scopus)

Abstract

Business process models have traditionally been an effective way of examining business practices to identify areas for improvement. While common information gathering approaches are generally efficacious, they can be quite time consuming and have the risk of developing inaccuracies when information is forgotten or incorrectly interpreted by analysts. In this study, the potential of a role-playing approach for process elicitation and specification has been examined. This method allows stakeholders to enter a virtual world and role-play actions as they would in reality. As actions are completed, a model is automatically developed, removing the need for stakeholders to learn and understand a modelling grammar. Empirical data obtained in this study suggests that this approach may not only improve both the number of individual process task steps remembered and the correctness of task ordering, but also provide a reduction in the time required for stakeholders to model a process view.

OriginalspracheEnglisch
TitelAdvanced Information Systems Engineering - 27th International Conference, CAiSE 2015, Proceedings
Redakteure/-innenJelena Zdravkovic, Paul Johannesson, Marite Kirikova
Herausgeber (Verlag)Springer Verlag
Seiten166-180
Seitenumfang15
ISBN (elektronisch)9783319190686
DOIs
PublikationsstatusVeröffentlicht - 2015
Extern publiziertJa
Veranstaltung27th International Conference on Advanced Information Systems Engineering, CAiSE 2015 - Stockholm, Schweden
Dauer: 8 Juni 201512 Juni 2015

Publikationsreihe

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Band9097
ISSN (Print)0302-9743
ISSN (elektronisch)1611-3349

Konferenz

Konferenz27th International Conference on Advanced Information Systems Engineering, CAiSE 2015
Land/GebietSchweden
OrtStockholm
Zeitraum8/06/1512/06/15

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