Performance management of IT in public administrations: A literature review on driving forces, barriers and influencing factors

Vanessa Greger, Petra Wolf, Helmut Krcmar

Publikation: Beitrag in Buch/Bericht/KonferenzbandKonferenzbeitragBegutachtung

4 Zitate (Scopus)

Abstract

The increased importance of IT in the public sector results in a greater need to establish IT performance management mechanisms. Public administrations need to control IT related investments by using performance management in order to assess and reduce IT costs. However, public sector organizations are only slowly adopting performance management of IT. So far, the driving forces, barriers and influencing factors regarding performance management of IT in the public sector have not been analyzed. The aim of this paper is to identify, analyze and discuss these driving forces, barriers and influencing factors by conducting a literature review and to show how performance management of IT can be designed in the public sector in order to improve its acceptance.

OriginalspracheEnglisch
TitelElectronic Government - 12th IFIP WG 8.5 International Conference, EGOV 2013, Proceedings
Herausgeber (Verlag)Springer Verlag
Seiten163-174
Seitenumfang12
ISBN (Print)9783642403576
DOIs
PublikationsstatusVeröffentlicht - 2013
Veranstaltung12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013 - Koblenz, Deutschland
Dauer: 16 Sept. 201319 Sept. 2013

Publikationsreihe

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Band8074 LNCS
ISSN (Print)0302-9743
ISSN (elektronisch)1611-3349

Konferenz

Konferenz12th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2013
Land/GebietDeutschland
OrtKoblenz
Zeitraum16/09/1319/09/13

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