Organizing international service management: The case of M-BETA

Michael Prilla; Michael Schermann; Ute Reuter; Thomas Herrmann; Helmut Krcmar; Wolfgang Burr

doi:10.1007/978-3-8349-6445-8_12

Organizing international service management: The case of M-BETA

Michael Prilla, Michael Schermann, Ute Reuter, Thomas Herrmann, Helmut Krcmar, Wolfgang Burr

Informatik 17 - Lehrstuhl für Wirtschaftsinformatik und Geschäftsprozessmanagement

Publikation: Beitrag in Buch/Bericht/Konferenzband › Kapitel › Begutachtung

1 Zitat (Scopus)

Abstract

M-BETA is a service provider for facility management services. M-BETA offers facility management services in Europe ranging from operating facilities to technical maintenance. Their international service network ranges from all over Europe to destinations in to Northern America and Asia. Their clients are larger companies operating from diverse locations all over the world. Depending on the business area their clients are situated in, M-BETA provides services for a network of subsidiaries or single facilities for their clients. In the case study described here, the focus was set to M-BETA's business in the European service process landscape.

Originalsprache	Englisch
Titel	Implementing International Services
Untertitel	A Tailorable Method for Market Assessment, Modularization, and Process Transfer
Herausgeber (Verlag)	Gabler Verlag
Seiten	213-227
Seitenumfang	15
Band	9783834964458
ISBN (elektronisch)	9783834964458
ISBN (Print)	3834915777, 9783834915771
DOIs	https://doi.org/10.1007/978-3-8349-6445-8_12
Publikationsstatus	Veröffentlicht - 1 Nov. 2012

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10.1007/978-3-8349-6445-8_12

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Organizing international service management: The case of M-BETA. / Prilla, Michael; Schermann, Michael; Reuter, Ute et al.
Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer. Band 9783834964458 Gabler Verlag, 2012. S. 213-227.

Publikation: Beitrag in Buch/Bericht/Konferenzband › Kapitel › Begutachtung

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AU - Burr, Wolfgang

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Organizing international service management: The case of M-BETA

Abstract

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