Engineering Conversational Search Systems: A Review of Applications, Architectures, and Functional Components

Phillip Schneider, Wessel Poelman, Michael Rovatsos, Florian Matthes

Publikation: Beitrag in Buch/Bericht/KonferenzbandKonferenzbeitragBegutachtung

Abstract

Conversational search systems enable information retrieval via natural language interactions, with the goal of maximizing users’ information gain over multiple dialogue turns. The increasing prevalence of conversational interfaces adopting this search paradigm challenges traditional information retrieval approaches, stressing the importance of better understanding the engineering process of developing these systems. We undertook a systematic literature review to investigate the links between theoretical studies and technical implementations of conversational search systems. Our review identifies real-world application scenarios, system architectures, and functional components. We consolidate our results by presenting a layered architecture framework and explaining the core functions of conversational search systems. Furthermore, we reflect on our findings in light of the rapid progress in large language models, discussing their capabilities, limitations, and directions for future research.

OriginalspracheEnglisch
TitelNLP4ConvAI 2024 - 6th Workshop on NLP for Conversational AI, Proceedings of the Workshop
Redakteure/-innenElnaz Nouri, Abhinav Rastogi, Georgios Spithourakis, Bing Liu, Yun-Nung Chen, Yu Li, Alon Albalak, Hiromi Wakaki, Alexandros Papangelis
Herausgeber (Verlag)Association for Computational Linguistics (ACL)
Seiten73-88
Seitenumfang16
ISBN (elektronisch)9798891761605
PublikationsstatusVeröffentlicht - 2024
Veranstaltung6th Workshop on NLP for Conversational AI, NLP4ConvAI 2024 - Bangkok, Thailand
Dauer: 16 Aug. 2024 → …

Publikationsreihe

NameNLP4ConvAI 2024 - 6th Workshop on NLP for Conversational AI, Proceedings of the Workshop

Konferenz

Konferenz6th Workshop on NLP for Conversational AI, NLP4ConvAI 2024
Land/GebietThailand
OrtBangkok
Zeitraum16/08/24 → …

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