TY - GEN
T1 - A Systematic Comparison of Case Management Languages
AU - Holz, Julia
AU - Pufahl, Luise
AU - Weber, Ingo
N1 - Publisher Copyright:
© 2023, Springer Nature Switzerland AG.
PY - 2023
Y1 - 2023
N2 - Our world and many industries, such as healthcare or consulting, are becoming more digital and focused on knowledge workers. In consequence, flexible, knowledge-intensive business processes are increasingly relevant for organizations, and subject to increased interest. Case management languages support the management of knowledge-intensive processes with respect to documentation, analysis, execution, and monitoring. Besides the standard Case Management Model and Notation (CMMN), other languages have been developed, such as fragment-based Case Management (fCM) and PHILharmonic Flows. So far, no structured comparison of their functionalities and applicability has been undertaken. With this work, we compare CMMN, fCM, and PHILharmonic flow with two structured methods: a functional comparison and a user study. We found that fCM offers broad functionality, but CMMN was perceived to be easier for users.
AB - Our world and many industries, such as healthcare or consulting, are becoming more digital and focused on knowledge workers. In consequence, flexible, knowledge-intensive business processes are increasingly relevant for organizations, and subject to increased interest. Case management languages support the management of knowledge-intensive processes with respect to documentation, analysis, execution, and monitoring. Besides the standard Case Management Model and Notation (CMMN), other languages have been developed, such as fragment-based Case Management (fCM) and PHILharmonic Flows. So far, no structured comparison of their functionalities and applicability has been undertaken. With this work, we compare CMMN, fCM, and PHILharmonic flow with two structured methods: a functional comparison and a user study. We found that fCM offers broad functionality, but CMMN was perceived to be easier for users.
KW - Case management
KW - Comparison
KW - User study
UR - http://www.scopus.com/inward/record.url?scp=85151055908&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-25383-6_19
DO - 10.1007/978-3-031-25383-6_19
M3 - Conference contribution
AN - SCOPUS:85151055908
SN - 9783031253829
T3 - Lecture Notes in Business Information Processing
SP - 257
EP - 273
BT - Business Process Management Workshops - BPM 2022 International Workshops, Revised Selected Papers
A2 - Cabanillas, Cristina
A2 - Garmann-Johnsen, Niels Frederik
A2 - Koschmider, Agnes
PB - Springer Science and Business Media Deutschland GmbH
T2 - Workshops on AI4BPM, BP-Meet-IoT, BPI, BPM and RD, BPMS2, BPO, DEC2H, and NLP4BPM 2022, co-located with the 20th International Conference on Business Process Management, BPM 2022
Y2 - 11 September 2022 through 16 September 2022
ER -