TY - GEN
T1 - A concept and service based analysis of commercial and open source enterprise 2.0 tools
AU - Büchner, Thomas
AU - Matthes, Florian
AU - Neubert, Christian
PY - 2009
Y1 - 2009
N2 - There is a growing market for integrated web-based tools to support team collaboration and knowledge management within enterprises. The goal of this paper is to provide a detailed analysis of their concepts and services. We examine seven Enterprise 2.0 tools in detail and derive a unifying multi-dimensional classification and evaluation framework. For each dimension we identify several technical criteria to characterize the functional capabilities of a given tool. Based on this schema we provide a detailed description of the following commercial and open source tools: Alfresco Share, Atlassian Confluence, GroupSwim, Liferay Social Office, Microsoft Office SharePoint Server, Socialtext, Tricia. This work contributes to a better technical understanding of this emerging family of enterprise applications, highlights strengths and weaknesses of existing tools and identifies areas for further system research and development.
AB - There is a growing market for integrated web-based tools to support team collaboration and knowledge management within enterprises. The goal of this paper is to provide a detailed analysis of their concepts and services. We examine seven Enterprise 2.0 tools in detail and derive a unifying multi-dimensional classification and evaluation framework. For each dimension we identify several technical criteria to characterize the functional capabilities of a given tool. Based on this schema we provide a detailed description of the following commercial and open source tools: Alfresco Share, Atlassian Confluence, GroupSwim, Liferay Social Office, Microsoft Office SharePoint Server, Socialtext, Tricia. This work contributes to a better technical understanding of this emerging family of enterprise applications, highlights strengths and weaknesses of existing tools and identifies areas for further system research and development.
KW - Enterprise 2.0 software
KW - Knowledge management systems
KW - Social software
KW - Web-based collaboration
UR - http://www.scopus.com/inward/record.url?scp=77955370705&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:77955370705
SN - 9789896740139
T3 - KMIS 2009 - 1st International Conference on Knowledge Management and Information Sharing, Proceedings
SP - 37
EP - 45
BT - KMIS 2009 - 1st International Conference on Knowledge Management and Information Sharing, Proceedings
T2 - 1st International Conference on Knowledge Management and Information Sharing, KMIS 2009
Y2 - 6 October 2009 through 8 October 2009
ER -